Our Approach to Customer ServiceOur approach to customer service is not complicated. We want to serve others as we seek to accomplish our mission. The last few words of our mission are to do things “in a caring way.” We think someone can do all the right things and say all the right things, yet still leave a customer feeling a lack of care or concern. That can be frustrating, annoying, and a major letdown. We want to do our work in such a way that we not only provide the right information and set the appropriate expectations but also communicate and demonstrate a level of care and concern. We want our customers to think, “You know, these folks at Blue Sky are genuinely trying to take care of me.” Sometimes we make mistakes, or sometimes we don’t do a great job of communicating to a customer, but we always try to make it right.